Privacy Policy

Last Updated: May 28, 2026.

Welcome to Lets Lucky. At Lets Lucky, we understand that when you are keen to play our top-tier pokies or engage in a bit of fun, your trust is our most valuable asset. We are committed to protecting your personal information and ensuring your gaming experience is as secure as it is enjoyable.

This Privacy Policy explains how Lets Lucky collects, uses, discloses, and protects your personal data in accordance with the New Zealand Privacy Act 2020. By using our website and services, you agree to the practices described in this policy.

1. Our Commitment to Data Protection

In New Zealand, the handling of personal information is governed primarily by the Privacy Act 2020. This legislation sets out clear principles regarding how personal data must be managed. Lets Lucky operates with the highest standard of care, treating your data with the respect it deserves — sweet as. We ensure that our systems are designed to protect your privacy while you enjoy our wide selection of pokies and other games.

2. Information We Collect

To provide you with the best service, facilitate transactions in NZD, and maintain compliance with regulatory requirements set by the Department of Internal Affairs, we collect certain types of information.

A. Information You Provide Directly

When you register an account, make a deposit using POLi, Visa/Mastercard, Neosurf, crypto, or bank transfer, or contact our support team, you provide us with:

  • Contact details: Your name, email address ([email protected]), phone number, and residential address.
  • Account credentials: Username and password.
  • Identity verification data: Documents required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, such as government-issued ID, proof of address, and sometimes proof of payment ownership.
  • Financial information: Transactional records related to your deposits and withdrawals.

B. Information We Collect Automatically

When you visit our site, we automatically receive information from your browser or device, including:

  • Technical data: IP address, device type, operating system, and browser version.
  • Usage data: How you navigate our site, which pokies you play, and the duration of your sessions.
  • Cookies: Small files stored on your device that help us remember your preferences and keep your session secure.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Account Management: To register, verify, and maintain your player account.
  • Transaction Processing: To facilitate your deposits and ensure your withdrawals are processed with the speed that every Kiwi punter expects.
  • Compliance: To meet our legal obligations under New Zealand gambling regulations, including anti-fraud, anti-money laundering, and responsible gambling monitoring.
  • Customer Support: To respond to your inquiries and resolve any issues, whether you need help with a payment method or just have a general question.
  • Service Optimization: To analyze trends and improve our game selection, particularly our range of pokies, ensuring our platform is tailored to your preferences.
  • Security: To detect and prevent unauthorized access, cheating, or illegal activities.

4. Disclosure of Your Information

We do not sell your personal information. We may, however, share your data in the following circumstances:

  • Service Providers: We work with trusted third-party vendors who provide services such as payment processing (e.g, POLi), hosting, and identity verification. These providers are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, or by the request of authorities such as the Department of Internal Affairs or the Gambling Commission NZ.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Security of Your Data

We take the security of your personal data very seriously. We employ industry-standard encryption technologies, firewalls, and secure servers to ensure your data is protected against unauthorized access, alteration, or disclosure. Whether you are using a credit card or crypto, our security measures are in place to ensure that your funds and your identity remain safe.

6. Responsible Gambling and Your Data

At Lets Lucky, we are dedicated to the principles of responsible gambling. We recognize that for some, the thrill of the pokies can become problematic. We monitor player behavior to identify signs of potential harm. If we identify that a player may be struggling, we may reach out with support options or enforce account limits as required by our commitment to harm minimization.

We encourage all our players to maintain balance. If you ever feel that your gaming is no longer just for fun, please reach out to the Problem Gambling Foundation at 0800 664 262. They provide professional, confidential support for any punter who needs it. We keep records of self-exclusion or limit settings securely to ensure these safeguards are strictly enforced.

7. Your Rights Under the Privacy Act 2026

Under the New Zealand Privacy Act 2020, you have specific rights regarding your personal information:

  • Right to Access: You can request access to the personal information we hold about you.
  • Right to Correction: If you believe any information we hold is inaccurate, you have the right to request a correction.
  • Right to be Informed: You have the right to be informed about how your data is being used.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all such requests in a timely manner.

8. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations (such as the record-keeping requirements of the Gambling Commission NZ), and to resolve any disputes that may arise.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience. These cookies allow us to remember your settings, provide a personalized experience, and monitor traffic patterns. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our site, such as maintaining a persistent login.

10. International Data Transfers

As a global industry, some of our service providers may operate outside of New Zealand. Where we transfer your personal information overseas, we take all reasonable steps to ensure that the recipient is subject to laws or agreements that provide a level of protection comparable to the New Zealand Privacy Act 2020.

11. Protecting Minors

Lets Lucky is strictly for individuals who are of legal gambling age in New Zealand. We do not knowingly collect personal information from individuals under the age of 18. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or the way we handle your data, please reach out to our team. We are always here to help, and we appreciate your commitment to playing safely with us.

For all privacy-related inquiries, please email:

[email protected].

We thank you for choosing Lets Lucky. We hope your experience with our pokies is nothing short of world-class. Chur for being a valued part of our community.

14. Definitions and Interpretations

  • "Personal Information": Any information about an identifiable individual.
  • "Processing": Any operation performed on personal data, such as collection, recording, storage, or alteration.
  • "Pokies": The term used throughout this policy to describe slot machine games available on our platform.
  • "Punter": Our valued customer who engages in gaming activities on our site.
  • "Data Protection Law": Refers collectively to the Privacy Act 2020 and any other applicable legislation governing the handling of personal data within the jurisdiction of New Zealand.

15. Compliance with Regulatory Authorities

Our commitment to privacy is reinforced by our adherence to the standards set by the Department of Internal Affairs. By maintaining transparency and following rigorous data handling protocols, we aim to provide a safe harbor for every New Zealand punter. We regularly audit our internal processes to ensure they remain "sweet as" and fully compliant with current legislative shifts.

16. Summary of Your Privacy Choices

  • You may opt-out of marketing communications by following the unsubscribe link in any email we send.
  • You may manage your cookie preferences through your browser settings.
  • You may request a copy of the data we hold by contacting our support team at [email protected].

We believe that transparency is the bedrock of a great relationship with our players. Whether you are depositing via POLi or checking your account history, you should always feel confident that your data is safe with us. We are proud to serve the New Zealand market and look forward to providing you with many hours of entertainment.

Thank you for trusting Lets Lucky. We are keen to keep providing you with the best gaming experience possible, backed by the security you deserve. Chur!

Lets Lucky responsible gaming