Responsible Gambling

At Lets Lucky, we believe that entertainment should always be fun, fair, and above all, safe. We understand that for the vast majority of our players, spinning the reels on the latest pokies or placing a wager is a source of enjoyment and excitement. However, we also recognize that for some, gambling can become more than just a game. We are committed to fostering a supportive, transparent, and responsible environment for every punter in Aotearoa.

If you ever feel that your relationship with gambling is changing or that the fun has faded, please know that you are not alone. We are here to support you, providing the tools and resources necessary to maintain control and ensure that your time spent with us remains a positive experience.

Our Commitment to You

Your well-being is our top priority. We operate with a firm commitment to the principles of responsible gambling as guided by the spirit of the regulations overseen by the Department of Internal Affairs and the broader standards set by the Gambling Commission NZ. We want your experience at Lets Lucky to be "sweet as," and that starts with you playing within your means.

We take proactive steps to monitor for signs of problematic behavior and are always ready to intervene if we notice that your play style has shifted toward something potentially harmful. However, we also believe that true responsibility is a partnership. We provide the platform and the safety nets, but you are the best judge of your own limits.

Setting Your Personal Limits

One of the most effective ways to ensure your gambling remains a form of entertainment is to set clear boundaries before you even begin your first session. We encourage every player to utilize our suite of account management tools.

Deposit Limits

Managing your bankroll is essential. You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is reached, you will be unable to add more funds to your account until the period has reset. This is a powerful way to ensure that your spending stays within the budget you have allocated for your entertainment. We recommend reviewing these limits regularly to ensure they still align with your financial situation.

Session Time Limits

It is easy to lose track of time when you are on a winning streak at the pokies. To help you maintain a healthy balance between your online gaming and your real-world commitments, you can set session time limits. These act as a gentle reminder to step away, grab a coffee, and reset.

Loss Limits

If you want to protect your bankroll from a bad run, you can set a loss limit. This specifies the maximum amount you are comfortable losing over a set timeframe. Once that limit is hit, you will be unable to place further wagers until the time period expires.

Recognizing the Signs of Problem Gambling

Sometimes, it can be difficult to see the line between recreational play and a developing problem. If you or someone you know is starting to exhibit the following signs, it may be time to take a step back and seek support:

  • Spending more time and money on pokies than you originally intended.
  • Chasing losses in an attempt to win back money.
  • Borrowing money or selling possessions to fund your gambling.
  • Feeling anxious, irritable, or stressed when you are not playing.
  • Neglecting family, work, or social obligations because of gambling.
  • Gambling as a way to escape from life's problems or feelings of depression.
  • Being secretive about how much time or money you spend on gambling.

If any of these resonate with you, please do not hesitate to reach out. Recognizing the signs is the first, and often the most difficult, step toward regaining control.

Taking a Break: Cooling-Off and Self-Exclusion

There are moments when the best course of action is to step away entirely. We offer two primary ways to take a breather from our site:

Cooling-Off Period

If you feel that you just need a short break to reset, you can activate a cooling-off period. This allows you to temporarily suspend your account for a set duration, ranging from 24 hours to a month. During this time, you will not be able to play or make deposits, and you will not receive any marketing communications from us. It is a simple way to take a step back without making a permanent decision.

Self-Exclusion

For those who feel they need a longer or more permanent break, we provide a robust self-exclusion facility. By choosing to self-exclude, you can block access to your account for a period ranging from six months to several years. During a self-exclusion period, we will do everything within our power to prevent you from opening new accounts or accessing our services. We strongly encourage players who self-exclude to also contact support services to ensure they receive the necessary help during their time away from the platform.

Seeking Professional Support in New Zealand

If your gambling has become unmanageable, there are dedicated professionals in New Zealand ready to help. You do not have to walk this path alone. The organizations below offer free, confidential support for anyone affected by gambling.

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation is a fantastic resource for anyone seeking help. They provide professional counseling and support services specifically tailored to the needs of New Zealanders.

  • Helpline: 0800 664 262.
  • Website: They offer a wealth of information and support pathways for individuals and their whānau.

Gambling Helpline NZ

Gambling Helpline NZ provides 24/7 support for those experiencing issues with gambling. Their team is trained to listen without judgment and can connect you with local support groups and counseling services across the country.

  • Helpline: 0800 654 655.
  • Text: 8006.

Te Whatu Ora - Health New Zealand

Local health services often provide specialized support for gambling addiction. Reach out to your local GP or health clinic if you feel overwhelmed; they can refer you to specialized services in your community.

Maintaining a Safe Environment

We understand that for the New Zealand punter, trust is paramount. Whether you are using POLi for a seamless bank transfer, or utilizing Visa, Mastercard, Neosurf, or crypto, your financial security is our responsibility. However, responsible gambling is about more than just payment security — it is about the security of your mental and financial well-being.

We are committed to:

  • Fast Withdrawals: Ensuring you have quick access to your winnings, which helps in maintaining a transparent and honest relationship with your bankroll.
  • Fair Play: All our pokies are tested for fairness to ensure that the outcome is truly random, providing an environment where trust is at the center of the experience.
  • Account Transparency: Providing you with an easy-to-read history of your deposits, losses, and play time, so you always know where you stand.

Protecting Minors

At Lets Lucky, we have a zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to engage in gambling activities on our platform. We employ rigorous verification processes to ensure that all our players are of legal age.

If you share your computer or device with minors, we strongly recommend the use of parental control software to prevent access to gambling websites. Please keep your account login details secure and never leave your device unattended while you are logged into your account.

A Note for Whānau and Friends

If you are concerned about a loved one who may be struggling with gambling, please reach out to them with compassion. Often, the stigma surrounding gambling prevents people from speaking up. Your support, combined with the professional resources available, can make a world of difference. The helplines listed above are not just for the gambler; they are also for family members and friends who need advice on how to best support their loved ones.

Final Thoughts

Gambling should be a fun activity that adds a bit of excitement to your day — it should never be a source of hardship. Whether you are a fan of high-volatility pokies or prefer to take things slow, always remember to play for fun and treat any potential wins as a bonus, not a way to earn a living.

We want your time at Lets Lucky to be "sweet as." By utilizing our responsible gambling tools, staying informed about the signs of problematic behavior, and reaching out to the professional services available in New Zealand, you can ensure your gaming remains a safe and enjoyable hobby.

If you ever feel that your control is slipping, please, talk to us or talk to a professional. Chur for being a responsible member of our community, and remember that your well-being is worth far more than any win.

Lets Lucky responsible gaming