Terms & Conditions

Last Updated: May 2026.

Welcome to Lets Lucky (letslucky-nz.com). These Terms and Conditions constitute a binding legal agreement between you (the "Player" or "Punter") and the operators of Lets Lucky. By accessing our services, creating an account, or placing a bet on our platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and any specific rules applicable to individual games or promotional offers.

If you do not agree with any part of these terms, please do not use our services.

1. Eligibility and Account Registration

1.1. Age Requirement: You must be at least 18 years of age to register an account and participate in any gambling activity on our platform. It is a criminal offense to gamble under the age of 18 in New Zealand. We reserve the right to request proof of age and identity at any time.

1.2. Jurisdictional Compliance: While online gambling is regulated under the Gambling Act 2003, we operate under international licensing standards to provide services to players in New Zealand. It is the responsibility of the individual Punter to ensure that their participation is compliant with all local laws.

1.3. Account Creation: You may only register one account per person, household, address, email, or IP address. Any attempt to open multiple accounts ("multi-accounting") may result in the immediate closure of all accounts and the forfeiture of any winnings.

1.4. Accuracy of Information: During registration, you must provide accurate, complete, and truthful information, including your full legal name, date of birth, residential address, and a valid email address. If any of these details change, you must inform us immediately.

1.5. Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account will be considered authorized by you. We are not liable for any losses incurred due to the unauthorized use of your account.

2. Financial Transactions and Currencies

2.1. Supported Currency: Lets Lucky operates primarily in New Zealand Dollars (NZD/NZ$). All transactions, bets, and winnings will be denominated in this currency.

2.2. Payment Methods: We support a variety of payment methods tailored to the New Zealand market, including Visa, Mastercard, POLi, Neosurf, bank transfers, and various cryptocurrencies.

2.3. Deposit Procedures: Funds deposited into your account must be sourced from a payment method registered in your own name. Third-party deposits are strictly prohibited and will result in the forfeiture of funds and potential account suspension.

2.4. Withdrawal Policy: We pride ourselves on fast withdrawals. To ensure the security of your funds, we reserve the right to request identity verification documents before processing any withdrawal. Withdrawals must be made using the same method used for deposits where possible.

2.5. Minimum and Maximum Limits: We apply minimum and maximum transaction limits based on your account status and chosen payment method. These limits are available for review within the cashier section of your account.

3. Gaming and Pokies Rules

3.1. General Gameplay: Our platform offers a wide range of casino games, with a particular focus on "pokies." All games are powered by reputable third-party software providers and utilize a certified Random Number Generator (RNG) to ensure fairness.

3.2. Technical Faults: In the event of a system failure, server crash, or communication error during a game of pokies, we will endeavor to restore your game state or compensate you accordingly. However, we are not liable for losses resulting from internet connectivity issues on your end.

3.3. Fair Play: Any attempt to manipulate our systems, exploit software bugs, or use automated software (bots) will lead to immediate account termination and the permanent confiscation of all balances.

4. Bonus and Promotion Terms

4.1. General Bonus Rules: All promotional offers are subject to specific wagering requirements and validity periods. Unless otherwise stated, all bonuses are non-transferable and intended for personal recreational use only.

4.2. Wagering Requirements: You must wager the bonus amount a specified number of times before you can request a withdrawal of any associated winnings. Failure to meet these requirements within the stipulated timeframe will result in the forfeiture of the bonus and any winnings derived therefrom.

4.3. Bonus Abuse: We reserve the right to restrict or exclude any player from promotional offers if we suspect "bonus hunting" or any other form of fraudulent activity designed to unfairly profit from our bonus structures.

4.4. Game Contributions: Different games contribute differently toward wagering requirements. Pokies generally contribute 100% to wagering, while table games may contribute significantly less or be excluded entirely.

5. Responsible Gambling

5.1. Commitment: We are dedicated to providing a safe and responsible environment for all punters. While we know that having a flutter on the pokies is "sweet as" for most, we recognize that gambling can become a problem for some.

5.2. Assistance: If you feel that your gambling is becoming uncontrollable, please seek help immediately. You can contact the Problem Gambling Foundation of New Zealand at 0800 664 262.

5.3. Self-Exclusion: We offer a robust self-exclusion program that allows you to lock your account for a defined period or permanently. Once you trigger a self-exclusion, it cannot be reversed. During this time, we will make all reasonable efforts to prevent you from opening new accounts.

5.4. Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings to help manage your spending.

6. Anti-Money Laundering (AML) and Counter-Terrorism Financing

6.1. Compliance: Lets Lucky is strictly committed to the prevention of money laundering and the financing of terrorism. We adhere to international AML standards.

6.2. Monitoring: We monitor all financial transactions for suspicious activity. Any transaction deemed suspicious will be reported to the relevant authorities, and we may freeze your account pending an investigation.

6.3. Verification (KYC): As part of our AML obligations, we are required to perform Know Your Customer (KYC) checks. This includes verifying your identity, address, and source of funds. Refusal to provide requested documentation will lead to account suspension and potential closure.

7. Dispute Resolution

7.1. Complaints Process: If you have a dispute regarding your account, a transaction, or a specific game, please contact our support team at [email protected]. We aim to resolve all player concerns promptly and fairly.

7.2. Escalation: If you are not satisfied with the resolution provided by our support team, you may request an internal review by our management team.

7.3. Legal Recourse: While we strive for amicable resolutions, in the event of a formal legal dispute, such matters shall be governed by the laws applicable to our licensing jurisdiction.

8. Limitation of Liability

8.1. Service Availability: We strive to provide uninterrupted service. However, we do not guarantee that our website will be available at all times, free from bugs, or unaffected by maintenance or technical issues.

8.2. Indemnity: By using our platform, you agree to indemnify and hold harmless Lets Lucky, its directors, employees, and partners from any claims, liabilities, or expenses arising from your use of the service or breach of these Terms and Conditions.

8.3. Third-Party Links: Our platform may contain links to external sites. We are not responsible for the content or privacy practices of these external websites.

9. Intellectual Property

9.1. Ownership: All content on Lets Lucky, including software, graphics, text, logos, and game designs, is the property of the operator or its licensors and is protected by international intellectual property laws. You are granted a limited license to use our platform for personal use only.

10. Privacy and Data Protection

10.1. Data Collection: We collect and process personal data in accordance with our Privacy Policy. This data is used to maintain your account, process transactions, and improve our services.

10.2. Security Measures: We employ industry-standard encryption technologies to protect your personal and financial information from unauthorized access.

11. Final Provisions

11.1. Modifications: We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated via email or through a notice on our website. Continued use of the platform after such modifications constitutes acceptance of the new terms.

11.2. Severability: If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

11.3. Entire Agreement: These Terms and Conditions, together with any referenced policies, represent the entire agreement between you and Lets Lucky, superseding all prior communications or proposals.

11.4. Interpretation: If you have any questions or require clarification regarding any aspect of these terms, please do not hesitate to contact our support team at [email protected]. We are here to help, and we want your experience with us to be "sweet as." Chur for choosing Lets Lucky.